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An employee, that you manage really gets on your nerves. It’s not that their performance is all that bad. For example, the employee always does what is required of them in terms of professionalism, administration tasks and dressing appropriately. They meet sales targets and their customer service ratings on their performance scorecards are good.
The employee says that they would rather work individual and that all the team stuff is suffocating. You’ve really tried hard to build a culture of teamwork and this feels like a slap in the face.
Refer to relevant principles of emotional intelligence, and describe how knowledge of, for example, learning styles, personality types or communication styles, could help you relate to and understand the employee better and adapt your response.
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