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The handling of general customer enquiries is creating a huge draw on resources within the GasEl Service Centre. In this assessment, working in groups you are required to prepare Business Case to justify an investment in a web based FAQ facility to GasEL management. In your business case you are also required to show that you evaluated various options. These options are:Ã¢â‚¬Â¢ Invest in Web based FAQ Facility (the option that you recommend to management)Ã¢â‚¬Â¢ Simplify the procedures around the handling of customer queries (Process Simplification)Ã¢â‚¬Â¢ Set up specialist team in the Service Centre to deal with Customer Queries (Restructuring)Ã¢â‚¬Â¢ Doing Nothing (Status Quo). This means that customers will continue to contact the Service Centre for general query information.You should weight the Advantages and Disadvantages of each option in the template and the team should recommend the Web-based investment. All remaining sections of Business Case template should focus on the recommended option.Specific Instructions:Please see attached to prepare your business case:Template provided to guide the completion of the Business CaseSwot Analysis Case Study Brief documentWorked example of a completed requirements specification for a Frequently Asked Questions (FAQ) facility on the GasEl WebsiteProbability and Impact Scales and Grids for evaluating RisksDistribution of Time Spreadsheet and Business Case Data Spreadsheet
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